Privacy Policy
Effective Date: August 11, 2026
LW Tank Repair, Inc. (“LW Tank Repair,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit lwtank.com, submit a contact, quote, or service request, communicate with us by telephone, email, or text message, or otherwise interact with LW Tank Repair.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Company name
- Email address
- Telephone or mobile phone number
- Mailing or business address
- Service or quote request information
- Cargo tank, trailer, vehicle, VIN, unit, or equipment information
- Inspection, repair, maintenance, parts, or equipment information
- Photos, documents, or files you submit
- Messages, comments, and other communications
- SMS or text-message consent preferences
We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device type, operating system, referring website, pages visited, date and time of access, and other website usage information.
This information may be collected through cookies, website logs, analytics services, and similar technologies.
2. How We Use Your Information
LW Tank Repair may use the information we collect to:
- Respond to questions and inquiries
- Provide customer service
- Process contact, quote, or service requests
- Schedule inspections, repairs, maintenance, fabrication, refinishing, or other services
- Provide parts or equipment information
- Prepare quotes or estimates
- Communicate about current or requested work
- Maintain customer, equipment, and service records
- Improve our website and customer experience
- Protect our website, customers, employees, and business
- Prevent fraud, misuse, or unauthorized activity
- Satisfy legal, regulatory, contractual, or recordkeeping requirements
- Send informational or promotional communications where permitted and where any required consent has been obtained
3. SMS and Text Message Communications
If you provide your mobile telephone number and consent to receive text messages from LW Tank Repair, Inc., we may send you conversational, informational, service-related, or promotional SMS messages depending on the consent you provide.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying:
STOP
For assistance, reply:
HELP
Consent to receive promotional SMS messages is not a condition of purchasing goods or services from LW Tank Repair.
RingCentral states that businesses using its SMS services must obtain permission before messaging recipients and that the messages sent should be consistent with the consent and messaging use case registered by the business.
RingCentral
LW Tank Repair uses RingCentral to provide certain telephone and SMS communications.
When you communicate with us by text message, information such as your mobile telephone number, message content, message status, and related communications information may be processed through RingCentral as necessary to provide those services.
RingCentral maintains its own privacy notice describing its handling of personal information through its products and services.
Mobile Information and SMS Consent
LW Tank Repair does not sell or rent your mobile telephone number or SMS opt-in consent information.
We do not share your mobile telephone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
We may provide information to service providers, including RingCentral, as reasonably necessary to provide communications, messaging, technical support, security, or other services on our behalf.
RingCentral also supports standard SMS opt-out mechanisms for managing recipient preferences.
4. Contact Forms and Service Requests
When you submit a form through lwtank.com, we may collect and retain the information you provide so that we can:
- Respond to your inquiry
- Provide a quote or estimate
- Schedule service
- Discuss repairs or inspections
- Respond to parts or equipment inquiries
- Maintain records of our communications with you
If you upload photographs, inspection documents, vehicle information, repair records, or other files, those materials may also be retained as part of your inquiry or customer record.
5. Email Communications
If you provide your email address, we may use it to:
- Respond to your inquiry
- Send estimates or quotes
- Communicate regarding repairs, inspections, parts, or equipment
- Provide scheduling or service updates
- Send business-related information
- Send promotional communications where permitted
You may ask us to stop sending promotional email communications at any time.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, analyze traffic, improve performance, and understand how visitors use the site.
A cookie is a small file that a website may store on your device.
Most web browsers allow you to block, restrict, or delete cookies through browser settings. Some website features may not work correctly if cookies are disabled.
If we add or materially change analytics, advertising, or tracking technologies, we may update this Privacy Policy accordingly.
7. How We Share Information
LW Tank Repair does not sell personal information in the ordinary course of business.
We may share information with companies that perform services for us, including providers of:
- Website hosting
- Telephone and SMS communications
- Information technology
- Data storage and backups
- Cybersecurity
- Website analytics
- Accounting
- Payment processing
- Customer-management systems
- Other business-support services
These providers may receive information only as reasonably necessary to perform services on our behalf.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to a subpoena, court order, or lawful government request
- Protect our rights or property
- Protect the safety or security of customers, employees, or others
- Investigate fraud, misuse, or unlawful activity
If LW Tank Repair is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, information may also be transferred where permitted by law.
8. Data Security
We use reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
However, no website, communications system, or electronic storage method can be guaranteed to be completely secure.
The Federal Trade Commission recommends that businesses collect only information they reasonably need, protect the information they retain, and dispose of it securely when it is no longer needed.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Provide requested services
- Maintain repair, inspection, equipment, and customer records
- Maintain accounting and business records
- Resolve disputes
- Enforce agreements
- Meet legal or regulatory requirements
Different types of information may be retained for different periods depending on their purpose and applicable requirements.
10. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
LW Tank Repair is not responsible for the privacy, security, content, or practices of third-party websites.
We encourage you to review the privacy policies of third-party sites before submitting information to them.
11. Children’s Privacy
Our website and services are intended primarily for businesses, commercial customers, fleet operators, drivers, equipment owners, and other adults.
We do not knowingly collect personal information online from children under 13.
If we learn that we have unintentionally collected such information, we will take reasonable steps to delete it.
12. Your Privacy Choices
Depending on applicable law, you may contact us to:
- Ask questions about information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of promotional email communications
- Opt out of SMS communications by replying STOP
- Ask questions about our privacy practices
We may need to retain certain information for legitimate business, legal, accounting, regulatory, safety, warranty, or service-record purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, technology, or legal requirements.
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or how LW Tank Repair handles personal information, please contact us:
LW Tank Repair, Inc.
410 North Main Street
North Uxbridge, MA 01538
Phone: 800-564-6001
Local: 508-234-6000
Email: info@lwtank.com
Website: www.lwtank.com
Cookie Policy
This website uses cookies and similar technologies to support site functionality, remember preferences, and improve the user experience. The categories and cookies currently used on this website are listed below.